Return & Refund Policy
Thank you for shopping with us. We want you to be fully satisfied with your purchase, so we’ve outlined our Return & Refund Policy below.
Please note that orders' shipping takes up to two weeks. Please allow 3-5 days for processing.
Once shipped, you will receive tracking information via email.
We accept returns within 30 days of delivery.
To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
Certain items (such as personalized or final-sale products) may not be eligible for return.
Once we receive and inspect your return, we’ll notify you of approval or rejection.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Shipping costs are non-refundable.
We only replace items if they are defective or damaged. If you need an exchange, please contact us directly.
For any questions regarding your order, return, or refund, please email us at thousandsunnycollection@outlook.com